Terms and conditions for receiving treatment

Initial Consultation

Your first treatment includes an additional free 15 minute consultation to tailor the treatment(s) to your specific needs. (*Due to the detailed nature of the treatment consultation, this will form part of your first treatment).


Innersights accepts payment in cash, cheque or bank transfer.

Cancellation policy

  • We require 24 hours notice of a cancellation after which a 100% charge will be made.
  • This cancellation fee may be waived at Innersights discretion.
  • Following each treatment session you will be liable for the immediate payment of the treatment.
  • The cancellation fee must be paid within 28 days of the cancellation.
  • Innersights has the right to cancel a treatment by giving 24 hours notice.

Innersights has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.

  • Lateness may result in your treatment session(s) being shortened.
  • You will provide true and accurate information to the therapist who provides you with treatment.
  • You will inform the therapist who provides you with treatment of any change of details, symptoms or medication which you provide or provided.

You understand and agree that the therapist who provides you with treatment has the right to stop the treatment for any reason; at his/her discretion and you are aware that at any time during your consultation or treatment, you have the right to refuse receiving treatment.


  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
  • Consultation Forms and treatment notes will be kept on file, securely by Innersights.
  • All clients must complete a consultation form prior to receiving treatments.
  • By signing the consultation form, clients are giving Innersights permission to hold records and data about them.
  • Personal information will not be shared with any third parties.

Young Clients

  • Clients under the age of 18 must be accompanied by an adult.
  • The adult must give permission for the treatment to be performed.
  • The adult must co-sign the client’s consultation form.
  • The adult must be present in the room throughout the treatment.

Complaints Procedure

  • If a client wishes to make a complaint about your time with us, this must be emailed to info@innersights.co.uk.
  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint.
  • All complaints will be taken very seriously and a response will be provided within 28 days.

Insurance and Ethics

  • Innersights are registered with CThA.
  • Innersights abides by the code of ethics provided by CThA.
  • All therapists are fully insured.